Collection of Personal Information
Totally Natural Solutions collect only relevant personal information including full name, contact number, email address, shipping address, billing address, VAT number and method of payment for the sole purpose of order fulfilment. In creating an account log in we are provided with the necessary information to do so. This relates to online orders and information we may collect by telephone or in writing from you, so we can offer an efficient service to you on subsequent orders. We will use these details to contact you regarding your order. Please inform us of any changes to your personal information so we can ensure everything is current and accurate.
We do not use this data for marketing purposes unless expressed at the time of collection.
The information that you provide us with is used for the following:
- completion of product orders
- monitoring of traffic to the website
- to reply and respond to enquiries
Use of Personal Information
Totally Natural Solutions collects and uses your personal information to deliver the services and goods you request. We do not share, sell, rent or lease any customer information with third parties without consent. We retain account information on our records to track and fulfil orders and will use this information to contact you regarding your order only.
Online payment processing is completed by a third party, PayPal and you are redirected to that site for completion of payment details only. We do not have access to any of the details given. We use Google Analytics software to collect information about how you use our website, this relates to the pages you visit, how long you spend on a page, how you landed on the website and how you navigate the website and online shop. This information is used to improve on the website experience and determine what pages require improvement. This data is used to deliver customised content and analyse customer behaviour while using the website.
Cookies are small files put onto your computer to collect information and used to measure how you use the website so it can be updated and improved based on your individual needs and preferences. Totally Natural Solutions use these cookies to improve your experience. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Totally Natural Solutions website.
If you have any comments or questions regarding this policy please contact us directly.